m - 11/20/2023
We had a leaky shower (prolly decades old), and Peter came to fix it. He was very polite and thoughtful, letting me know at each stage what was going on. What I really liked was, he set my expectations up front. After a quick look at the unit, he told me the price; but he also warned me that because it was so old, there was a possibility that it couldn't be fixed, and then what that would entail (cutting a hole in the drywall of the opposite wall, possibly being without the shower for a few days, etc.). By knowing that risk up front, I would have had the option to cancel the service, and just live with the leak. But I told him to go ahead, and he was able to fix it with no problems. He also took the time to alert me to a leaky toilet, too (not part of my call), and explained my options there. Thorough, polite, clean, and kind. Well done !